Proaxis 24/7 1st-line Technical Support »

A key element in sale is to establish trust and credibility. This is usually done when you meet people face to face. But when selling and servicing software products over the Internet you might never get to meet your potential customers or even your existing customers in person.

If you are offering a mission critical application, have customers in different time zones around the globe or simply want to show your customers that you care about them – you need to be able to offer support 24 hours a day 7 days a week!

By offering your customers 24/7 technical support you are showing that you are committed to supporting them in the best way possible and by doing so significantly increasing your credibility.

How do we make a difference to your business »

Our teams are working on projects in overlapping time zones so our office is staffed 24hours a day all week long. We offer services to customers all over the globe independent of time zones.

Our team of technical presales consultants will learn about your product and be able to assist your customers on the most common queries. More advanced questions will be logged and forwarded to your own technical staff to handle.

What do you get from us »

Proaxis offers you a number of support services to help you take care of your customers around the clock:

๏Call back services: You will be able to offer visitors at your website a 24hour call back service by simply alerting our staff by email we will instantly call back the customer or customer to be. Any complicated inquiries can be escalated to your staff.
๏Online chat: You will be able to offer visitors at your website an online chat service 24hours a day by simply placing a widget chat box at your website. Our staff already knowing about your products or services will be answering the chat.
๏First line support: You will be able to offer 24hour on-line support for your products or services where our staff will be taking all inbound calls. Any complicated inquiries will then be escalated to your staff.

Our compensation model »

Start up fee + fee per month and fee per fee per case